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1.
Who We Are
In Brief
♦ Fante's is a small family retail business, based
in Philadelphia since 1906.
♦ We focus on specialty goods for the
kitchen, which we sell in our store in Philly's historic
Italian Market, and through this web site.
♦ For more information about us, please see
our History page.
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2.
Where we Ship
Destination limitations
We ship exclusively to Street and Post Office Box
addresses within the 50 states of the USA.
For additional info, see About Where We Ship,
below.
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3.
Free Shipping
What to do to get free shipping
We will ship your order free of charge under the following
conditions:
♦ Order on-line on this website
♦ Minimum $100 in merchandise per destination
♦ Destination must be within
the 48 contiguous states of the U.S.A.
♦ Regular (Ground) handling only
♦ Orders for normal consumer household use and gift giving
We will also ship at no additional charge:
♦ Items that are shipped separately to
complete your order
Not applicable:
♦ Not applicable on Priority Handling service
♦ Not applicable on items that are designated for surcharges
♦ Not applicable on charges relating to
Shipping Redirection, Refusal, and other unauthorized changes (See the
Service Charges section, below)
♦ Not applicable on larger quantities than normal for consumer
household use or gift giving
Business Orders, Please
Note: As a small family business, our chosen role as a retailer is to serve household consumers,
and our published shipping charges apply to orders for quantities that
a consumer would normally order.
· We will do our best to accommodate orders for large quantites, however
because the larger bulk and packing requirements are often more costly, we
reserve the right to increase the shipping charge to reflect actual UPS or
USPS shipping rates. Rest assured we will notify you of the alteration in advance, and
you can approve the change or cancel your order.
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4.
Regular Handling
To street addresses and to PO Boxes:
|
Shipping Charge
Per Destination
May not apply on items marked for surcharges |
Order Total |
48 States |
AK & HI |
| Up to $15 |
$5.95 |
$13.95 |
| 15.01 - 25 |
6.95 |
14.95 |
| 25.01 - 35 |
7.95 |
15.95 |
| 35.01 - 45 |
8.95 |
16.95 |
| 45.01 - 100 |
9.95 |
17.95 |
| 100.01 & over |
FREE |
20% of Order Total |
Mail & Fax Orders |
Higher shipping charges apply if you order via fax or mail, as noted
on the  Order
Form.
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| Large Orders |
As a small family business, our chosen role as a retailer is to serve
household consumers, and our published shipping charges apply to orders
for quantities that a consumer would normally order.
· We will do our best to accommodate orders for large quantites,
however because the larger bulk and packing requirements are often more
costly, we reserve the right to increase the shipping charge to reflect
actual UPS or USPS shipping rates. Rest assured we will notify you of
the alteration in advance, and you can approve the change or cancel your order.
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| Service Charges |
For unauthorized changes after your order is shipped,
see Service Charges, below.
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| When will you receive your order? |
Within 1-2 weeks, during most of the year,
depending on your distance from our Philadelphia warehouse. Always check
the shipping info at the top of our product pages.
Items unexpectedly out of stock are shipped when they become
available. We will offer you the option of having items shipped as they
become available (at no extra shipping charge), or in one shipment when
everything in your order is available.
During the Christmas season there are usually delays. Check the
shipping info at the top of our product pages.
Big orders may take longer. Orders for larger quantities
than usually purchased for personal use, orders for large and bulky items
(especially to Alaska, Hawaii and the West Coast areas), and orders that
are shipped directly from the factory (as marked), may take longer, based
on availability and carrier logistics. Contact
us
before you place your order if quick shipping is crucial. |
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5.
Priority Handling
Priority handling and delivery in 5 business days
*
to street addresses
and to Post Office Boxes
Limited to the 48 contiguous states
:
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Shipping Charge
Per Destination |
48 States |
$15
Flat Charge |
Exclusions |
Not available for the following:
- Items marked:
· Transport restrictions; choose
Regular Handling.
· Temporarily unavailable
· Special Order Item
· With a longer delivery time, like
Allow 1-2 weeks
- Items marked for surcharges;
- Items that are Out of Stock when your order reaches us;
- When payment is by Check or Money Order;
- Mail and Fax orders;
- Orders to Alaska and Hawaii;
and
- Orders of larger quantities than typically purchased for personal use.
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| Service Charges |
For unauthorized changes after your order is shipped,
see Service Charges below.
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| When will you receive your order? |
Usually within 5 business days from the
date you place your order, as long as it reaches us before 3:00
p.m. Eastern Time.
* During the peak holiday season, carrier delays
beyond our control may add 1-2 days to this schedule.
If, for some reason, we are unable to ship your order within the
Priority Handling time frame, we will advise you and you have the option
of canceling your order, or having it shipped through our Regular Handling service
at those lesser charges.
Note: With this service, you are paying for the work involved
in processing your order separately and ahead of normal sequence, and
for any extra shipping charge we must pay to get your order delivered
within the promised time frame. Some items just can't be delivered within
5 business days, so they are excluded from this service,
and marked accordingly on our pages. |
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6.
Order Online, by Mail or Fax
Options, benefits and more.
We reserve the right to accept or
refuse any order, based on our Terms of
Use and the ordering guidelines on this page.
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| Order Online |
The faster, cheaper, safer and easier way to order is online, using a credit card.
♦ We can process your order sooner.
♦ You get order and shipping confirmations by email.
♦ Lower shipping charges than mail or fax orders.
♦ Safe, encrypted transmission of credit card info.
♦ Step-by-Step Instructions
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| Order by Mail or Fax |
Print our
Order
Form and write in your purchase choices.
Fax it to us with your credit card information, or
Mail it with your credit card information or check
or money order
- Priority Handling, free shipping and tracking options are not
available when you order by mail or fax.
- If you pay by check or money order, they must be in US$, made payable
directly to us, and we wait up to 10 business days, after we receive it,
for it to clear the issuing bank before we ship.
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| Phone Orders |
We prefer that you order online or by mail or fax. Our
small size and limited staff may preclude us from expeditious service if
you call us with your order. Please call us if you have urgent inquiries
about products and services that cannot be answered via e-mail. (Customer Service)
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7.
Payment Options
How to pay by check or credit card: |
Paying by Credit Card |
   
We must be able to verify your billing address with your Credit Card
issuer before we ship your order.
U.S. card issuers (and some others) participate in the Address Verification
System (AVS), which verifies the billing address and zip code when merchants
like us request authorization for a purchase.
A Gift Card issued by the above providers looks
just like a credit card, however you must register
it with the provider
before you use it online, or your purchase request will be declined
due to missing address verification (AVS) information, which we and
other online retailers require!
- Visa, MasterCard, Discover, or American Express credit cards
only;
- Card must be issued by a U.S. financial institution (or one that
provides AVS);
- You must have a U.S. billing address;
- The billing name and address on your order must match those
on your credit card statement.
If your purchase request is denied by your Credit Card issuer as a result
of a discrepancy between the billing address you provided to us
and the billing address they have on file for your account, your
bank places a temporary "hold" for the purchase amount on your available credit.
If a charge does not result in a few days, the "hold" disappears
and those funds are available again for you to charge against.
♦ A "hold" is not a charge.
♦ Additional "holds" can result if you ask us
to process with the same info again.
♦ Prevent this by using the exact address info
from your credit card statement.
♦ If you recently moved, contact your card issuer
to update your account info immediately.
Your credit card number is encrypted and sent through a secure server
with your order. (See How We Protect Your Privacy,
below.)
We charge your credit card:
♦ When we ship orders from our location, or
♦ When we receive orders with items marked as being shipped from
the factory, or for pre-approved large quantities that we must order from the
factory. |
Paying by Gift Card |
A Gift Card looks just like a credit
card, however you must register it with the provider before you
use it online, or your purchase request will be declined due to
missing address verification (AVS) information, which we and other
online retailers require!
Otherwise, orders are processed just like Credit Card orders, above. |
Paying by Check or Money Order |
We accept personal and business checks that...
♦ Are pre-imprinted with your name and address;
♦ Match the name and address on your order;
♦ Are issued through U.S. financial institutions in US$;
♦ Are made payable to Fante's.
We accept money orders when they:
♦ Are issued through U.S. financial institutions in US$;
♦ Are made payable to Fante's.
Please Note:
♦ If you order online, we'll hold your merchandise up to a week for your check to arrive.
♦ Expect a delay of 10 business days before we ship your order,
while we wait for your check to clear.
♦ Checks and money orders must be issued directly to us as the payee;
third-party payments are not accepted.
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8.
When do we Ship
How long it takes under various circumstances: |
All orders are generally processed
and shipped as quickly as possible, and usually within a few days of
receipt. (Check the top border of our product pages for notice of any
delays.) You will be advised by e-mail as soon as possible if we are
unable to process and ship your order for any reason.
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| Item requested not in stock |
If we don't expect its arrival within a
week, we will notify you as soon as possible and let you make the
decision to:
- Ship the item when we receive it, or
- If some items in your order are available, to ship what we have now or
to hold off shipping until your order is complete, or
- You can ask us to notify you when we receive the item, or
- You can cancel the order.
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Bulky and Special-Order items
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Items designated to be shipped from the
manufacturer's facilities are usually shipped in 1-2 weeks. |
| Large quantity |
Orders for larger quantities than usually
purchased for personal use may be delayed if we do not have the desired
quantity in stock. Contact us
in advance when timing is important.
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| Check payment |
We will ship about 10 business days after
your check or money order, to allow enough time for your check to be
cleared for payment by your bank.
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Gift Certificate,
Store Credit, or Coupon
|
When using as payment for your order, we
will place your order in line for shipping when we receive those
documents from you. |
| Holiday Orders |
- Mid-November to mid-January, shipping
times will take longer, due to heavy
volume.
- Order early to avoid the rush, and to avoid disappointment if the
items you desire sell out fast. |
(We do our best to keep everything in stock and to indicate when an
item is temporarily unavailable, however unanticipated demand can
deplete our inventory of certain items before we can mark them as being
out of stock.)
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9.
How We Ship
What transportation companies we use:
You can expect your order to be delivered by
United Parcel Service (UPS) or by the
U.S. Postal Service (USPS).
Regular Handling orders are shipped UPS Ground or USPS Priority.
Large and bulky orders are usually shipped by UPS Ground or USPS Parcel
Post.
Some products are designated on our pages as shipping directly from manufacturers or distributors, who may use UPS,
or FedEx or
a
private carrier (trucking company).
Gift Certificates are usually mailed via the U.S. Postal Service.
Your signature may be required
upon delivery, at the carrier's discretion. Their criteria is
generally based on the value of the product being delivered, and their
liability experience in your neighborhood.
Most carriers will give you the option of authorizing them to re-deliver
without your signature, however we don't recommend this because it would
mean you accept full responsibility without recourse if the package is
stolen from your doorstep. Instead, we recommend that you designate,
when placing your order, to deliver to your workplace or to a
neighbor, or that you pick up the package at the carrier's local
facility.
Your order is insured when we ship it. To assure complete
coverage (so you can get quick replacement of undelivered orders and
products damaged during delivery), we do not relieve the carrier of
responsibility until we know that you received your order. Therefore, we
do not honor requests for delivery without a signature.
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10.
Tracking your Order
Ways to check on your order: |
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If you ordered online, you
will be notified by e-mail when your order is shipped. A Tracking
Link will be provided in that email, so you can check on the anticipated
delivery date.
(When we ship via UPS, the e-mail will come from UPS Quantum View.)
Note: Some items, especially large
ones, are designated to be shipped directly from the manufacturer's facilities,
and their tracking information may not be immediately available. There may be a delay
between the time you receive the confirmation e-mail and the availability of
tracking information . Check the tracking link again in a day or so, to
allow the carriers to update their package information database and
online tracking services.
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| If you miss delivery: |
♦ The carrier will leave a
notice informing you of the next delivery attempt, the location where
you can pick it up, and if the package requires a signature.
♦ The carrier may leave the package without
a signature at their discretion, since they are the ones who insure the
package.
♦ If you miss delivery and you authorize
the carrier to leave your order without a signature, you do so at your
own risk, since you will then be responsible for the products being
delivered and in good condition. We urge you to refrain from doing this.
♦ If you authorize the Carrier (UPS or
USPS) to deliver to a different address, you will incur a
handling charge.
♦ If you miss delivery, you can usually
arrange to pick up your order at the Post Office or UPS customer center
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11.
Sales Tax
What, where and when:
We are required to collect Sales Taxes on most products that we ship
within the Commonwealth of Pennsylvania.
The tax rate is 8% on taxable items delivered to Philadelphia, and 6%
on taxable items delivered to the rest of Pennsylvania.
Tax exempt organizations in Pennsylvania must:
♦ Indicate your tax-exempt status in the
Comments section of the order form;
♦ Indicate whether your are mailing or
faxing the form;
♦ Download the Pennsylvania
Exemption Certificate (fill-in form);
♦ Mark the form for Unit Exemption (use a
separate form for each order);
♦ Write your Order Number on the form;
♦ Mail or fax the form to us right away;
♦ We must receive the completed form within
a week for Sales Tax to be deducted.
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12.
Service Charges
When additional charges are applied: |
$12.00 Charge |
Delivery address changes after your order is shipped:
- UPS charges us
$12 when they correct the delivery address or when the recipient changes/corrects
the address after an unsuccessful delivery attempt, when we request
that they intercept a package in transit to make address changes/corrections,
and when a change is requested to the scheduled delivery date.
- UPS also charges us for additional shipping costs incurred in getting
your order to its revised destination.
-
These charges
from UPS are passed on to you when the shipping address you provided
on your order is incomplete or incorrect, and when changes are made after
we ship your order.
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| Re-Shipping Charge |
If you give us a delivery address that is
incorrect and the order is returned to us, you will not be reimbursed
for the original shipping charge, you will be charged for the cost we
incur for return shipping, and you will be charged for the cost
we incur to re-deliver to the corrected address you give us.
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| Refusal Charge |
If you refuse to accept delivery without
prior authorization from us, you will not be reimbursed for the original
shipping charge, and you will be charged for the cost we incur for
return shipping. (If there was no original charge for shipping,
you will be charged for both shipping and return costs.)
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| Return Label Re-Issue |
If you don't retrieve an electronic prepaid
return label within the 10 days after we notify you of its availability,
or if you lose a prepaid return label, and we have to re-issue it,
we will charge you $2 for its re-issuance. The charge is intended to
reimburse us for the additional charge we incur from the carrier. |
| Return to Sender |
If the Carrier is not able to deliver due
to an incorrect or incomplete address, or because no one is available to
receive the package and it is not picked up at the terminal after
several delivery attempts (usually 3 by UPS, 2 by USPS), the order will
be returned to us. You will be charged any fee we may incur for the
return shipping and, if you ask us to re-ship, for the
re-shipping charge.
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| Charge for Unauthorized Service |
If you alter any shipping related services
provided without prior authorization from us, you will be charged for
the difference between what you paid us and what we were charged by the
carrier.
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AN EASY WAY TO AVOID CHARGES
Right after you place your online order, review your order and shipping
instructions in the confirmation e-mail, then immediately send us
corrections.
Service Charges are Not Refundable on Returns
- Service Charges reflect our actual additional
costs for shipping services that resulted from errors of the person
placing the order,
or from their authorization of chargeable Carrier services without our
approval, so the charges are not refundable, even if any
or all of the order is returned.
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13.
Gift Certificates, Store Credits, Coupons and Discounts
How to redeem:
For full information on how to purchase Gift Certificates, please
see our Gift Certificates
page.
To redeem a Fante's Gift Certificate,
a Fante's Store Credit, or
Discount Coupons that apply to products
in your order, place your order and indicate the following in the
Comments section of the order form: "Gift Certificate No. ___
(or Store Credit No.___ or Coupon(s)) being mailed to
you."
Mail with a copy of your Order (or with a note and your Order Number)
to:
Fante's
1006 S. Ninth St.
Philadelphia, PA 19147-4798
Let us know if you want us to ship your order right away and refund
your credit card when we receive your mail. Otherwise, we will hold your
order (for up to 10 days) while we wait for your mailed Gift
Certificate, Store Credit or Coupons to arrive.
Please note: For discounts through Member Cards from organizations
like WHYY and WXPN, list in the
Comments section of the order form: card name, member number &
expiration date, so that we can verify your membership.
We will adjust the total of your order and send you an e-mail
confirmation when your order is shipped, or when we receive and process
your mail.
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14.
Rebates & Mailable Coupons
What we send with relevant products:
When manufacturer rebates and coupons are available for any item you
order, we will include the forms with your shipment.
Items returned without a UPC bar code (which is usually required when
submitting a rebate form) may be subject to a charge in the amount of
the rebate.
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15.
Bridal/Gift Registry
Available in our Philadelphia store only:
We do not currently provide an online gift registry.
Our Gift Registry service is available in our Philadelphia store. You
can register by completing a registry application form.
You can download an application form at the
following link:
Gift
Registry Main Form and Continuation Page
Registry forms can be dropped off at our store or faxed to:
215-922-5723.
Your guests can access the form in person or by having us fax a copy to
them (Toll-free phone number and
hours).
Orders must be placed by phone or in person only, to avoid duplication
of gifts. Be sure to refer to the registry when placing a Gift Registry
order.
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16.
Gift Wrapping & Gift Message
Sorry, we do not currently provide Gift Wrapping.
When you specify "Gift" on the order form, we'll remove all price labels
from the product or its packaging.
Include your Gift Message on the order form, and it will be printed on
the Packing Slip that is shipped with your order.
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17.
Low Price Guarantee
30-day guarantee details:
What if you find a cheaper price on the web...
♦ If, within 30 days of your purchase,
you find the purchase price plus shipping cost (combined total) to be
cheaper elsewhere on the web, from a legitimate retailer, and they are
not clearance, out-of-stock, damaged, refurbished, or auctioned goods,
e-mail us and we'll match their
purchase price and shipping cost. We will refund the difference to
you.
♦ For a fair comparison, add the price
of the item to the cost of shipping it by itself.
♦ Please provide us with the exact URL
(page address) where we can verify a lower price you found, the
advertised price of the product, and the shipping charge. And remember
to include your Order Number.
Things you may want to know as you shop
for the best price...
Not all merchants will treat you well, or fairly. A significant
number of web merchants are mere warehouse facilities whose livelihood
depends on volume, who don't know anything about the product, who won't
accept returns even if your product does not work or you need an
exchange, who will charge you a hefty restocking fee when they do accept
returns, and a lot more sorry stories that we have heard over the years.
We urge you to review every merchant's policies on returns and privacy
before you order; you may save some money on the purchase price, but how
much will you have to pay if you need assistance or if something goes
wrong?
We encourage you to visit the Better
Business Bureau for additional information on vendors
and buying online.
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18.
Errors & Omissions
How they affect you and how we correct them:
We will do our best to make sure all the information on our website is
correct. If you notice errors or omissions (which, being only human, we
are apt to commit), we appreciate your letting us know, so that we may
correct them.
If we make errors that impact your order, our liability is limited to
the price you paid to us for our products and services. If your order
has not yet been shipped, you will have the option to accept delivery
under corrected terms that you and we agree upon, or to cancel the items
ordered.
Though we will always do our best to ship products on a timely basis,
when we fall short of expectations we'll do our best to rectify the
situation in order to make you happy. After all, we only exist because
of our satisfied customers.
If you are in any way dissatisfied with your order, and you don't feel
that the measures we have taken to satisfy you were adequate, please
send an e-mail to me, Mari.
I will do my best to intercede on your behalf.
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19.
Satisfaction Guaranteed!
When we're less than great, talk to us:
We're not perfect, so we promise to do our very best to take great care
of you and your order. If we made a mistake or if you are not satisfied
with our products or service, first e-mail us and tell us what you
would like us to do, or what you expected from us when you placed your
order. We promise that a real person will respond within 2 business
days.
When an e-mail just won't do, take advantage of our personal contact
via our toll-free number (1-800-44-FANTE
- Tue-Fri 9-5 Eastern Time).
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20.
Warranties
How to protect your investment in our products:
In short, every product we sell is guaranteed to be new and free of
defects in materials and workmanship when it is delivered to you. Any
exception (such as the rare minor defect to be expected, marks on
hand-made products, etc., and which don't impair the use of the product)
is clearly indicated in the product's description.
Many manufacturers have warranties extending beyond the point of
delivery, which information is posted on our pages with the product
information.
Please review our Warranties page
for details on the warranties offered by us and by manufacturers, to
help you protect your investment in products that you purchase from us.
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21.
Returning Items
Your and our responsibilities: |
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If you would like to return merchandise, for whatever reason, first let
us know how you want us to handle it. And the best way to do that is by
using our Returns Form.
Completing the Returns Form...
♦ Fast and easy to complete, with guided fill-in and multiple choice options.
♦ It contains everything we usually need to know to process your request quickly. |
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Below are important details of how we treat your request.
You can rely on our reputation of
more than a century in business
to treat you and all our customers equally and fairly. |
Defective or Damaged Upon Arrival |
♦ If the product arrived defective or
damaged, please save all the packing and contact us by the next business
day, using the Returns Form. This allows us to submit a damage claim
with the delivery company on a timely basis, and it will speed up the
replacement process.
♦ Keep the damaged or defective product and packaging for a month,
in case inspection or return is requested. If we notify
you to return it, we pay for the return shipping.
♦ If, upon delivery, you noticed dents on
the carton and refused the package because you inspected the contents in
front of the delivery person and found the contents to be damaged,
please let us know right away using the Returns Form. We'll be able to
check the refused package status with the carrier electronically, and
may then send you a replacement immediately. |
Unwanted Items |
♦ Unwanted products must be returned within a
reasonable period of time for a refund to the original
purchaser or for exchange with a different product (standard shipping
charges apply).
♦ Unwanted products must be in saleable
condition, with all the original packaging and materials.
♦ If you complete the Return Form and we receive the unwanted product
in saleable condition, you will only be responsible for the original
and return shipping charges. |
Not What You Expected |
♦ We all make mistakes in buying things
without adequate research, disappointed to learn they're not what we
expected. Or disappointed while using the product to find out that it
isn't working as claimed. In these cases, please e-mail
or call us first. We might be able to help with better
directions and tips than those which arrived with the product, and to
offer you plausible alternatives to suit your needs.
♦ Used products require prior authorization from us before their
return (to avoid possible return-shipping charges). Let us know if the
product is defective or misrepresented, and we will advise you if we
can handle it or if it falls under the terms of the manufacturer's warranty.
♦ To return an unused
product, please complete the Returns Form and ship the product to us
in its original condition; you will only be responsible for the shipping
charges. |
Gift Recipients |
♦ When returning an unwanted product for exchange with a different
product, first place an online order for the replacement, and let us
know (in Comments) that you
are returning a product in exchange. Then complete the Returns Form and
indicate your new Order Number.
♦ If the price of the replacement, plus
shipping, is more than the value of the returned product, the difference
is charged to your credit card, or you can send the amount in a check.
♦ If you request a refund (or if the
difference between your exchange+shipping is less than the returned
product price), the refund will be processed to the credit card used for
the original purchase. |
Product Refund or Replacement |
♦ Unwanted products that are returned must
be in their original condition.
♦ If requesting an exchange,
regular shipping charges
are applicable.
♦ Refunds of the purchase price are made to
the original purchaser.
♦ Products that were not misused or abused may be returned to us within
a reasonable amount of time for refund or replacement. |
Replace Now or Later |
♦ To get a replacement immediately, you can authorize us to charge
you for the replacement, and then to refund your credit card when we
receive the returned product.
♦ Otherwise, we'll send you the replacement when we receive the
product you wish to return. |
Shipping back to Fante's |
♦ Damaged, defective, and used products require authorization from us
before you return them. You can request authorization on the Returns
Form.
♦ We recommend that you use UPS to ship
items back to us. To view a listing of Drop-Off locations, visit:
ups.com/dropoff.
♦ Insure your package. You are responsible
for making sure the merchandise reaches us in good condition, and for
dealing with the Postal Service, Fedex, or other carrier (other than
UPS) if your package arrives here damaged.
♦ Carriers will not pay for damage claims
on merchandise that was inadequately packed, even though insured, so we
urge you to repack it well.
♦ Our return address is on the Returns
Form. |
Shipping Charges |
♦ Shipping charges are not refundable,
unless we made a shipping error.
♦ We'll pay ground transportation (Regular
Handling) to send a similar product to replace a product you received
damaged in transit or defective.
♦ If you request an exchange for a
different item, standard shipping charges apply on the replacement. |
Not Refundable and Chargeable |
♦ If you cancel an order after we shipped
it, shipping and return charges are not refundable.
♦ If you refuse to accept delivery of your
order without authorization from us (unless damaged in transit), and it
is returned to us, or if we need to redirect a shipment to a different
address after it has been shipped, you will be charged for the
additional shipping charges.
♦ If you ship back to us via a service
other than UPS, and the merchandise arrives in damaged condition, you
must file a damage claim with them and collect the value of the damaged
merchandise directly from them.
Service charges may be applicable under certain cirumstances. See Service
Charges above. |
Proof of Purchase Missing |
♦ If reference to the original order is not
provided on a request for a refund, or if a sales receipt (or packing
slip) is not produced, we will not accept a product for replacement or
refund.
♦ In certain cases, when we can verify that
the item was purchased from us even though a proof of purchase is
missing, we will issue a Store Credit in the amount that reflects the
lowest price for which the product was available. A Store Credit
is redeemable for merchandise in our store or through our web site,
and will be honored when used within one year of the issue date. (See above
for details.) |
Proceed to the Returns Form: |
♦ Click here for our Returns
Form after you're read the information above that applies to you.
It's easy to use, easy to send, and we recommend it for better and faster service.
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22.
Privacy Concerns
How we treat your personal information:
♦ When you finalize an order on our web
site, you are taken to our Shopping Cart pages on a secure website at
Yahoo!Shopping. All personal information that you send and receive is
encrypted when you click on an action (like Send or Submit).
♦ The Yahoo!Shopping network hosts the
ordering system and order data. Yahoo! automatically collects order
information but may only use this information in the aggregate, and none
of your personal information is collected that can be connected back to
you. If you accessed our store through Yahoo!Shopping, Yahoo also
automatically collects information about your shopping experience.
Please see the Yahoo! Privacy Policy for more information about
how Yahoo uses this information.
♦ Any personal information that you
provide is held in the strictest confidence. We will not share your
e-mail address when you contact us, nor any of the personally
identifiable information you include in any order or form that you send
us.
♦ As responsible citizens, we will work
together with legal authorities whenever it may be necessary to comply
with laws and court mandates. At such times, we may be required to
provide private information that may be stored in our sales and related
records.
♦ We will not send you unsolicited
e-mails. We will only contact you if necessary, or as a courtesy to
provide you with information about your order or about products that you
ordered.
♦ For more information on your privacy
and rights, please visit our Privacy
Policy page.
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23.
Stores your credit card, shipping and billing preferences
If you're a frequent shopper and would like to have your credit card,
shipping and billing information automatically filled in on our Shopping
Cart checkout, you can sign up for a Yahoo!Wallet. And it's free.
More...
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24.
About our Shipping Charges
How we charge and why:
Our shipping charges are based on the amount of your purchase, as
indicated on the rate charts on this page.
On small purchases, shipping charges may seem disproportionate to your
cost. These are the most expensive orders for us to process, and the
shipping charge is necessary to defray expenses (boxes and packing
materials, shipping, insurance, etc.) that may be more than the profit
we would otherwise make on the product's selling price.
We do not charge you for shipping on online orders when your purchase is
over an amount that we feel carries enough profit potential in it to
warrant absorbing our shipping expenses.
Business Orders, Please
Note: As a small family business, our chosen role as a retailer is to serve household consumers,
and our published shipping charges apply to orders for quantities that
a consumer would normally order.
· We will do our best to accommodate orders for large quantites, however
because the larger bulk and packing requirements are often more costly, we
reserve the right to increase the shipping charge to reflect actual UPS or
USPS shipping rates. Rest assured we will notify you of the alteration in advance, and
you can approve the change or cancel your order.
If you research the policies of other retailers, I think you will find
our shipping charges and the prices of our products to be reasonable
and often less expensive. We offer you a
low-price guarantee..
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25.
About where we Ship
...and don't ship
We would love to ship everywhere and to everyone. However, as a small
company and with limited resources, we feel compelled to restrict our
service area, and to only use services that we can confidently support.
Following are answers to some questions we regularly receive.
Why don't you ship everywhere by UPS? The cost is much higher
to certain parts of the US than USPS, and prohibitive outside the contiguous
U.S. We don't have the resources to quote individually on each
order that wants to be the exception. Also, UPS isn't allowed to deliver
to Army and Fleet Post Offices (APO and FPO), nor to Post Office Boxes.
Why don't you ship outside the U.S.? Too risky, since none of
the credit card companies will verify the billing information on the
order. And insurance is another problem.
Why won't you use my
third-party shipper? Because we can't verify the payer's identity, and
ways to get around this are too time consuming and expensive for us.
Why don't you ship to APO and FPO addresses? Though Army and
Fleet addresses look like they're in the U.S., they are, in fact, international
shipments and require customs documentation. Overseas credit card billing
addresses are not verifiable by their issuing banks, and thus pose further
risks for us.
Why can't I Prepay for Pickup by a Third Party? Too
risky, unable to verify identity of payer.
Our apologies to all the wonderful people who want us to ship
to other destinations. We understand how difficult it may be for you
to obtain some of the products that we carry.
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26.
Wholesale and Manufacturers Info
We often receive inquiries for sources of our products and for
wholesale discounts.
Product Sources: In the interest of maintaining any competitive advantage
we may have in product selection, we do not provide contact information
of manufacturers or distributors that are not identified in our product
descriptions.
Wholesale Discounts: As a retailer, we sell primarily
to consumers at the prices listed on our website. We do not stock merchandise
in quantities that would be required for wholesale needs, and we thus
do not provide Wholesale Discounts.
However, because we encourage entrepreneurship, we offer you lots of
useful links so that you
may research, if you are a retailer and wish to purchase directly from
manufacturers and distributors at Wholesale Discounts:
♦ Kitchen related manufacturers and distributors
♦ Trade publications and resources
♦ Other useful kitchen related links
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27.
Print Catalog
Alternatives
We don't publish a print catalog at this time.
The high costs of printing and mailing, as well as the constant
fluctuations in availability and prices from our wide variety of
sources, prevent us from printing a catalog at this time.
This website makes it possible for us to provide up-to-date information
on products that we sell. You can order online for quick shipping and
the availability of tracking tools, or you can order by the traditional
mail or fax paper forms.
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28.
We Recycle
Our re-use of cartons and packing:
We recycle as much as possible.
 When you receive your package,
it may arrive in a recycled box. Our re-use of cartons that we receive
from our suppliers helps all of us by saving some of our most valuable
environmental resources. And it helps us by keeping our costs down on
not having to purchase as many new boxes and to environmentally dispose
the old boxes.
If you have a packaging preference,
such as no styrofoam peanuts, jot that in the Comments section of the
shopping cart or order form. Depending on the box contents, we may use a
combination of styrofoam peanuts, corrugated paper, and cardboard.
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29.
Humans take care of you!
A message from the owners:
We believe in the utility and promise of the web, but we value human
interactions even more and want to ensure that they are always an
integral part of our family business that was founded over a hundred
years ago.
The intention of our family and staff is to always do our very best to
personally treat you individually, fairly, and respectfully.
That is what you should expect every time you contact us and with every
order you send us.
Sincerely,
Mari,
family and
staff
(E-mail)
 You'll see the
green leaf next to many of our products, to indicate that they are
"green", eco-friendly products. They are either manufactured using
renewable natural resources or they are recyclable.
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