Every product we sell comes with a Limited Warranty:
- Products are guaranteed to work as described.
- Products are guaranteed to perform the tasks that we ascribe to them.
- Products are guaranteed to be new (unless otherwise clearly stated in the
- You can claim your rights under warranty to us upon receipt or upon the
- You can claim your rights under the manufacturer's warranty during their
stated warranty period.
- Warranty claims may be placed only by the original user (purchaser or gift
In Transit - Items that are damaged while in transit to
you are the technical responsibility of the carrier. When that carrier
is UPS or USPS (our customary carriers), we promise to place the claim,
to request inspection of the damaged item, and to replace the damaged product.
In most instances, you will be asked to save the items, packaging and packing
materials for inspection. (In the case of other carriers, as with some
large furnishings shipments, they require you to place the claim, and
we'll help you.)
Upon Receipt - We promise to replace,
or repair, or refund, or to have replaced or repaired (*at
our or the manufacturer's option)
any items found defective upon receipt.
Upon First Uses - In some instances, such as when a defect
is not evident upon mere visual inspection, we also promise to replace,
or repair, or refund, or to have replaced or repaired (*at
our or the manufacturer's option) any item found to be defective upon the
first times you use it, if the defect is reported to us within a usual
or reasonable time from the date of purchase.
Our or the Manufacturer's Option - Depending on the particular
product and any terms included in the manufacturer's warranty for
that product, logical circumstances generally dictate whether it
should be replaced or repaired. We will refund the purchase price
if we cannot repair or replace the product, and if there is no other
similar product in our inventory that will suit your needs as a replacement.
Manufacturers generally do not issue refunds directly, however they
may have other specific terms on how defective items are treated
while still in a consumer's possession awaiting replacement or repair
Additional Terms - Where warranty information is indicated in
a product's description on this website, the manufacturer has specified
additional terms, such as an additional time period for coverage of certain
defects or damage.
Shipping Charges - We will pre-pay the shipping
charges to return or have replaced defective products when the defect is
reported within the time period indicated above.
Not Covered - Warranties do not cover accidental or other
abuse, they do not cover misuse, and generally do not cover products
intended for household use when they are used commercially.
Statutory Coverage - Warranties are usually limited to the
monetary refund of the purchase price or replacement (with same or similar)
or repair of the product, if it fails to perform as described and as in the
directions. Liability by the manufacturer and retailer for incidental or
consequential damages arising out of the use of a product are covered under
your state's laws.
Full vs. Limited Warranty - The basic differences
between a Full Warranty and the Limited Warranty that we offer includes
a timeframe for reporting defects, and coverage to the original user only,
which a Full Warranty would not limit.
Other Limitations - In addition to other limitations that may
be specified in a Manufacturer's Warranty for any period after initial
delivery, you are generally required to send a defective product back to the
manufacturer, at your expense, and you may have to pay shipping charges, in
order to receive a replacement or to have repairs performed.
Information We Provide - We make every effort to insure that
the information we provide is accurate. Nevertheless, in order to ascertain
that the product will perform as you intend, it is important that you review
all the manufacturer's information and instructions that come with products
Information From the Manufacturer - Should you wish to view a
particular product's warranty, please send us your request by email, and
include the product's name and item number as described on our website. Also
include your postal mail address in case we need to mail a paper copy. (If
you're in our Philadelphia store, please ask one of our Sales Associates to
show you a copy of the warranty.)
Preserve your rights!
To obtain service under any product warranty, follow these guidelines.
♦ Upon receipt, inspect the product
to make sure that it is free of defects in materials and workmanship. If you
notice any damage or defects, save all packaging and packing materials and
contact us immediately.
♦ Before first use, read all the
instructions carefully, to make sure you understand what the product does
and how you are supposed to use it. If it does not work as you expected,
check the instructions and warranty to see if you are required to contact
the manufacturer directly for assistance; otherwise contact us.
♦ Before or while using a product, if
you don't understand the instructions or are having difficulties using it,
contact us or the manufacturer for assistance. If it does not work as you
expected, check the instructions and warranty to see if you are required to
contact the manufacturer directly for assistance; otherwise contact us.
♦ Save a copy of your receipt with the
product instructions and warranty information.
♦ Mail the warranty card that may be included in the product in order to retain
all rights under the manufacturer's warranty.
♦ You must not alter, misuse, nor accidentally
damage the product in order for it to remain covered under the
♦ To obtain service, contact us within
the timeframe described above, or contact the manufacturer when the manufacturer's
warranty applies, to report the damage or purported defects.
♦ Keep your Homeowner's or Renter's Insurance
Policy current, as it will generally cover consequential damages
(above the deductible amount) that warranties don't cover on defective
♦ You may have additional rights under
your state's warranty laws.
How to contact us
Form to report defects
and damage, or to return products
Additional Information for you on
Cornell Law School
US Code - Title 15 - Chapter 50: Consumer Product Warranties
Federal Trade Commission
about Federal Warranty Law
to Right a Wrong
Also contact your state's Attorney General to learn about any additional
rights you may have under state laws.