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Every product we sell comes with a Limited Warranty:

  • Products are guaranteed to work as described.
  • Products are guaranteed to perform the tasks that we ascribe to them.
  • Products are guaranteed to be new (unless otherwise clearly stated in the product description).
  • You can claim your rights under warranty to us upon receipt or upon the first uses.
  • You can claim your rights under the manufacturer's warranty during their stated warranty period.
  • Warranty claims may be placed only by the original user (purchaser or gift recipient).


In Transit - Items that are damaged while in transit to you are the technical responsibility of the carrier. When that carrier is UPS or USPS (our customary carriers), we promise to place the claim, to request inspection of the damaged item, and to replace the damaged product. In most instances, you will be asked to save the items, packaging and packing materials for inspection. (In the case of other carriers, as with some large furnishings shipments, they require you to place the claim, and we'll help you.)

Upon Receipt - We promise to replace, or repair, or refund, or to have replaced or repaired (*at our or the manufacturer's option) any items found defective upon receipt.

Upon First Uses - In some instances, such as when a defect is not evident upon mere visual inspection, we also promise to replace, or repair, or refund, or to have replaced or repaired (*at our or the manufacturer's option) any item found to be defective upon the first times you use it, if the defect is reported to us within a usual or reasonable time from the date of purchase.

* At Our or the Manufacturer's Option - Depending on the particular product and any terms included in the manufacturer's warranty for that product, logical circumstances generally dictate whether it should be replaced or repaired. We will refund the purchase price if we cannot repair or replace the product, and if there is no other similar product in our inventory that will suit your needs as a replacement. Manufacturers generally do not issue refunds directly, however they may have other specific terms on how defective items are treated while still in a consumer's possession awaiting replacement or repair under warranty.

Additional Terms - Where warranty information is indicated in a product's description on this website, the manufacturer has specified additional terms, such as an additional time period for coverage of certain defects or damage.

Shipping Charges - We will pre-pay the shipping charges to return or have replaced defective products when the defect is reported within the time period indicated above.

Not Covered - Warranties do not cover accidental or other abuse, they do not cover misuse, and generally do not cover products intended for household use when they are used commercially.

Statutory Coverage - Warranties are usually limited to the monetary refund of the purchase price or replacement (with same or similar) or repair of the product, if it fails to perform as described and as in the directions. Liability by the manufacturer and retailer for incidental or consequential damages arising out of the use of a product are covered under your state's laws.

Full vs. Limited Warranty - The basic differences between a Full Warranty and the Limited Warranty that we offer includes a timeframe for reporting defects, and coverage to the original user only, which a Full Warranty would not limit.

Other Limitations - In addition to other limitations that may be specified in a Manufacturer's Warranty for any period after initial delivery, you are generally required to send a defective product back to the manufacturer, at your expense, and you may have to pay shipping charges, in order to receive a replacement or to have repairs performed.

Information We Provide - We make every effort to insure that the information we provide is accurate. Nevertheless, in order to ascertain that the product will perform as you intend, it is important that you review all the manufacturer's information and instructions that come with products we sell.

Information From the Manufacturer - Should you wish to view a particular product's warranty, please send us your request by email, and include the product's name and item number as described on our website. Also include your postal mail address in case we need to mail a paper copy. (If you're in our Philadelphia store, please ask one of our Sales Associates to show you a copy of the warranty.)

Preserve your rights!

To obtain service under any product warranty, follow these guidelines.

Upon receipt, inspect the product to make sure that it is free of defects in materials and workmanship. If you notice any damage or defects, save all packaging and packing materials and contact us immediately.

Before first use, read all the instructions carefully, to make sure you understand what the product does and how you are supposed to use it. If it does not work as you expected, check the instructions and warranty to see if you are required to contact the manufacturer directly for assistance; otherwise contact us.

Before or while using a product, if you don't understand the instructions or are having difficulties using it, contact us or the manufacturer for assistance. If it does not work as you expected, check the instructions and warranty to see if you are required to contact the manufacturer directly for assistance; otherwise contact us.

Save a copy of your receipt with the product instructions and warranty information.

Mail the warranty card that may be included in the product in order to retain all rights under the manufacturer's warranty.

You must not alter, misuse, nor accidentally damage the product in order for it to remain covered under the warranty.

To obtain service, contact us within the timeframe described above, or contact the manufacturer when the manufacturer's warranty applies, to report the damage or purported defects.

Keep your Homeowner's or Renter's Insurance Policy current, as it will generally cover consequential damages (above the deductible amount) that warranties don't cover on defective products.

You may have additional rights under your state's warranty laws.

How to contact us
Form to report defects and damage, or to return products

Additional Information for you on Warranties

Cornell Law School
US Code - Title 15 - Chapter 50:  Consumer Product Warranties

Federal Trade Commission
Click for PDF Facts about Federal Warranty Law
Click for PDF How to Right a Wrong

Also contact your state's Attorney General to learn about any additional rights you may have under state laws.



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Kitchen Shop
1006 S. Ninth St.
Philadelphia PA

Customer Service