RETURN POLICY & INSTRUCTIONS

If you would like to return merchandise, for whatever reason, first contact us by sending your order number and the reason for the return to mail@fantes.com.

Please take a moment to read below for important details on how we treat your request. We promise to make it as easy as possible, and you can rely on our reputation of more than a century in business to treat you, and all our customers, in a fair manner.

• Be an authentic Fante's product
• Be in a new or unused condition
• Received from Fantes.com or purchased at our Philadelphia retail store, Fante's Kitchen Shop, within the last 90 days
• Be sent back in original packaging

If all of these conditions are met, please email your order number and reason for the return to mail@fantes.com to alert us of your intention to return.

• Damaged, defective, and used products require authorization from us before you return them. You can request authorization by sending an email containing your order number and the reason for return to mail@fantes.com
• You are responsible for making sure the merchandise reaches us in good condition, and for dealing with the Postal Service, FedEx, or other carrier if your package arrives to us damaged.
• Carriers will not pay for damage claims on merchandise that was inadequately packed, even though insured, so we urge you to repack it well.

Our return address is:
Fante's Shipping Department
Your Order Number
908 Carpenter St.
Philadelphia, PA 19147-3806

• Purchases made through Amazon or other retail stores must be handled directly through the source of the purchase.
• We do not offer a refund for products that are not purchased directly from fantes.com or the Fante's Kitchen Shop retail location.

• If the product arrived defective or damaged, please save all the packaging and contact us by the next business day. This allows us to submit a damage claim with the delivery company on a timely basis, and it will speed up the replacement process.
• Keep the damaged or defective product and packaging for a month, in case inspection or return is requested. If we notify you to return it, we pay for the return shipping.
• If, upon delivery, you noticed dents on the carton and refused the package because you inspected the contents in front of the delivery person and found the contents to be damaged, please let us know right away. We'll be able to check the refused package status with the carrier electronically, and may then send you a replacement immediately.

• Unwanted products must be returned within 90 days of receipt for a refund to the original purchaser or for exchange with a different product (standard shipping charges apply).
• Unwanted products must be in salable condition, with all the original packaging and materials.
• If we receive the unwanted product in salable condition, you are responsible for the original and return shipping charges.

• If the reason for return is that the product is not what you expected but that the item itself is in working condition, you are responsible for the shipping charges to return the item to our warehouse.
• When returning an unwanted product for exchange with a different product, first place an online order for the replacement, and let us know (in Gift Comments at checkout) that you are returning a product in exchange. Then email us and indicate your new Order Number.

• Refunds of the purchase price are made to the original purchaser.
• When returning an unwanted product for exchange with a different product, first place an online order for the replacement, and let us know (in Gift Comments at checkout) that you are returning a product in exchange. Then email us and indicate your new Order Number.

• Unwanted products that are returned must be in their original condition.
• If requesting an exchange, regular shipping charges are applicable.
• Products that were not misused or abused may be returned to us within a reasonable amount of time for refund or replacement.

• To get a replacement immediately, you can place a new order for the desired item. We will refund the return when we receive the returned product in good condition.
• Otherwise, we'll send you the replacement when we receive the product you wish to return.

• Shipping charges are not refundable, unless we made a shipping error.
• We'll pay ground transportation (USPS Priority Mail) to send a similar product to replace a product you received damaged in transit or defective.
• If you request an exchange for a different item, standard shipping charges apply on the replacement.

• If you cancel an order after we shipped it, shipping and return charges are not refundable.
• If you refuse to accept delivery of your order without authorization from us (unless damaged in transit), and it is returned to us, or if we need to redirect a shipment to a different address after it has been shipped, you will be charged for the additional shipping charges.
• If you ship back to us and the merchandise arrives in damaged condition, you must file a damage claim with them and collect the value of the damaged merchandise directly from them.
• Service charges may be applicable under certain circumstances. See Service Charges on our FAQ page.

• If reference to the original order is not provided on a request for a refund, or if a sales receipt (or packing slip) is not produced, we will not accept a product for replacement or refund.
• In certain cases, when we can verify that the item was purchased from us even though a proof of purchase is missing, we will issue a Store Credit. A Store Credit is redeemable for merchandise in our store or through our web site.

Send an email with your request to mail@fantes.com after you've read the information above that applies to you.